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Satisfaction Promise & Competitions

Satisfaction Promise

We absolutely love our wines, and we know you will too! However, if in the unlikely event you did not enjoy one of the products in your subscription, we will provide you with a credit or we will send you another bottle (for the same value) on your next order, simple as that!

If you wish to make a claim under the Happiness Promise, contact us in writing via email within 30 days from the date of delivery and our customer service team will respond to your request. We offer this promise on a good faith basis and we may revoke or reject this offer at any time, for any reason especially if we notice an unusual pattern of returns. We calculate the cost of any claim, by dividing the number of bottles in your subscriptions by the cost of your monthly subscription (excluding delivery and including applied discounts), not by the full retail price found in the wine shop.

Competitions

We run frequent competitions which you’ll find on our homepage. Here is a list of the current running competitions, winners, and terms and conditions.

Entertainer’s Hamper Competition

 For every bottle of wine you purchase, through the wine shop, in a mixed case or through a Wine Club subscription, you will receive instant entry in the ‘Entertainer’s Hamper Competition’. The winner of this competition will receive $500 worth of wine related accessories from glassware to homewares delivered.

The competition ends on Tuesday, 30 November 2021 at 2:00pm AEST. All entries will be placed in a pool, and a winner will be draw from this pool on the Tuesday, 30 November 2021 at 4:00pm AEST in a closed environment at our head office in NSW. The winner will be notified, via email or phone shortly after the draw. The winner has five days from the date of the draw to accept and claim their prize. We will make reasonable attempts to contact the winner within the five-day period however, if the winner is unreachable and does not respond, we shall deem the prize as unclaimed, and we shall rescind the prize claim. If the prize is unclaimed, a new winner will be drawn in the same way the initial winner was drawn, and this process will continue until a winner accepts and claims their prize.

Once a winner accepts and claims their prize, we shall send their prize within a week of their acceptance. This prize cannot be redeemed for cash or any other product on our website. This competition is open to Australian residents. The delivery address of this prize must be within Australia excluding external territories. The winner will have their first initial and last name along with their state, published on the competition page, unless otherwise requested.

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